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Terms of Service
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) or (“community”) and PhoenixAC, “we”, “us”, or “our”), concerning your access to and use of the http://phoenix-ac.com website as well as any other media form, application, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). By purchasing our products, accessing our services and/or visiting the “site”, you agree to the Terms of Service. We reserve the right to update these terms at any given time.
Usage
1. Modify any provided materials or create copies of any file, resource or similar provided.
2. Use the materials for any commercial purpose or for any public display.
3. Attempt to reverse engineer any software contained in our service.
4. Remove any copyright or other proprietary notations from the materials.
5. Transferring or sharing the materials to another person or "mirror" the materials on any other server or FiveM community. This includes restricted modules.
6. Use our product to create a similar service, that of which includes a "web panel/user dashboard" of similar style.
By purchasing PhoenixAC, you agree to the following terms:
Licence transfer includes a fee of $25.00 as administration costs.
Excessive changes to ones server circumstances which results in multiple security trips (example: licence being revoked constantly) may result in cooldowns or potential fees at Staff discretion.
You are only licensed to one server by default. Contact us if you wish to extend this. Attempting to extend this without contacting Staff will result in a revoked license.
By purchasing PhoenixAC, you understand that any bans issued by our IEC module are permanent and may not be lifted under any circumstances. This is due to security reasons - we will not unban any user regardless of their position.
It is not acceptable for license owners or their staff to send banned players to Phoenix requesting to be unbanned without enrolling in the PAC External Support program. Customers or registered developers are to contact Phoenix on the player's behalf, regardless of whether the ban occurred on the Customer's server or not.
Harassment, bullying or inappropriate behaviour towards PhoenixAC staff and support members will not be tolerated. Users partaking in this behaviour may be removed from our Discord server and be reduced to email support. Extreme cases may be grounds for license termination without compensation at discretion of PhoenixAC management.
Phoenix Anti-Cheat reserves the right to limit or remove access to the service at any time for violations of the above terms. This may include termination of an individual from the service, limit access to the service, or discontinue use and accessibility permanently to the service. We reserve the right to not allow access to "verified only" modules of PhoenixAC at our discretion without providing reasoning. Verified modules are not guaranteed at purchase.
PhoenixAC does not offer refunds. All purchases related to PhoenixAC are final and non-negotiable. By agreeing to these Terms of Service, you acknowledge that you are forfeiting your right of withdrawal as a resident of the European Union. Phoenix collects information regarding delivery, your set-up & ongoing usage of our services and this information is provided to PayPal & the payment provider in the event of a fraudulent chargeback.
We reserve the right to charge a $25.00USD admin fee for Customers that ignore provided warnings & information and:
Repeatedly attempt to install the anticheat on more than 1 server and cause subsequent excessive license revokes that follow.
Additional servers must have an additional license purchased in order to run Phoenix Anti-Cheat. Servers not included in this are overflow servers which are exact copies of the original server or test servers. Additional communities and/or additional game modes require an additional license.
If you gift your license to another person, you are relinquishing all rights as an owner and transferring all rights and responsibilities to them. You acknowledge that not claiming the license yourself means that you are no longer a customer of Phoenix and are not entitled to the license or access to our service. We will review cases where it is alleged the license was stolen on a case-by-case basis.
Bans issued for automatic executor detection (i.e. Eulen) are permanent, and will not be lifted from our bans system under any circumstances. PhoenixAC holds the right to decline pardons for executor bans for protection and security of these detections and modules. This includes testing bans.
This will let Phoenix Anti-Cheat to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.
PhoenixAC does not permit the reselling of it's licenses by unpermitted parties. Licenses resold without permission can be terminated at any time, with no compensation to the reseller.
Phoenix AC reserves the right to revoke a license & not issue a refund when;
The party and/or customer involved has ‘leaked’, distributed or attempted to crack Phoenix AC files.
The party and/or customer involved is found to be causing Denial of Service towards Phoenix AC and its Customers.
The party and/or customer involved is found to be a cheat developer.
The party and/or customer involved is found to have license shared after warning.
The party and/or customer involved is found to be operating maliciously against Phoenix AC.
The party and/or customer involved is found to be attacking another FiveM server and/or community protected by Phoenix AC.
The party and/or customer involved is found to be selling unbans or pardons from the PhoenixAC Global Ban list or PhoenixAC server ban lists.
The party and/or customer involved is found to be developing a product similar to our own.
The party and/or customer is found to have un-permitted usage of the license on additional servers owned or developed by the Customer.
The party and/or customer involved is found to be doxing, harassing, or exploiting information found via any PAC related service, including but not limited to: logs, game screenshots etc.
The party and/or customer is involved in reselling PhoenixAC licenses without formal consent.
Disclaimer
The lifetime of the product is not the lifetime of any person/service involved with PhoenixAC. Features within PhoenixAC are not guaranteed for the duration of any license. Additional modules (such as IEC) are not guaranteed and are an additional feature for certain (verified) customers at staff discretion. PhoenixAC reserves the right to revoke access to these features at any time without a refund.
The installation included within the "Diamond" plan is a one-time installation conducted by a member of the PhoenixAC staff team with the "Installation Specialist" accreditation. The Customer has 30 days to organize this one-time installation before this feature of the Diamond plan is voided. Edits and fixes can be made to this installation by the Installation Specialist for a 24hr period after the install at the Customer's request. Ongoing maintenance of this installation is not included. PhoenixAC is not liable for a customer losing their installation due to mishandling of the product, i.e license revoke.
Limitations
Revisions and Errata
Links
Site Terms of Use Modifications
Liability
A third party exploiting vulnerable scripts on the Customer’s server.
The Customer breaking and/or misusing Phoenix Anti-Cheat as a result of not reading provided documentation or the Customer’s failure to follow instructions.
Performance issues on the Customer’s server
Revoked licenses as a result of license or file sharing
These situations fall under the direct responsibility of the Customer. Customers are advised to use scripting which is not vulnerable.
It is impossible for Phoenix Anti-Cheat to patch every known vulnerability on the FiveM platform. Phoenix Anti-Cheat is built in such a way to not cause lag or instability in the field. Customers experiencing these issues or similar should refer to their developer (if applicable). Furthermore, features provided by Phoenix Anti-Cheat are not guaranteed for the duration of the Customers license.
Privacy Policy
Consent
By using our website and service, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
How We Use Your Information
Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.
Log Files
Phoenix Anti-Cheat collects identifying information on users that visit and/or play on communities protected by Phoenix Anti Cheat. This data is essential to the service operation of Phoenix AC and is a necessity. By purchasing Phoenix Anti Cheat, you agree that this information will be kept on Phoenix Anti Cheats core servers. This identifying information ranges from Valve Steam Account ID, Rockstar Games ID, IP Address, Discord ID’s etc. This information is kept securely and is a requirement, as noted above.
Initial Setup & Configuration
We reserve the right to deny or withhold the aforementioned services from any user as we see appropriate.
A 2 day and nil server change limited warranty is included in the service, which involves one of our Staff making documented edits in accordance with our provided documentation.
There is no warranty provided on the service if the time since the service was carried out exceeds 2 days or a modification to the server is made which our Staff may deem (at their discretion) related to the issue in which a warranty claim was made as a result.
Service Level Agreement
Malware Removal Service
Terms of Service
By purchasing this service, you agree to it's Terms of Service. Listed below are the Terms hereby agreed to by the Customer:
- The service counts for a one-time removal of an infection from malware commonly found through downloading scripts.
- The service does not count for removing malware found on the machine hosting that is not related to the infection that originated from FXServer.
- The Technician working on the machine makes no guarantee that the malware will be fully removed on the spot. The Technician is expected to work with the Customer for a total of 24 hours after the service was conducted.
- By virtue of the above, the Customer is required to go through all the scripts and monitor for any malware activity. The Customer should be aware that the Technician can only perform the service to the best of their knowledge on-par with how much information the Customer provided.
- Refunds will only be permitted if the Technician determines that they are unable to remove the malware in the first 5-10 minutes of the service. Example: the Technician spends a number of hours going through the server and removing malware. If they are unable to complete the removal, a report will be generated and provided to the Customer of work conducted and steps to take next (ie: a full reinstall of the server from scratch).